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Despite record profitability and a $50B buyback, panelists express concern over decelerating organic growth, potential AI commoditization, and Agentforce's impact on Salesforce's total addressable market. The panel is divided on whether Agentforce is a growth lever or a defensive retention tool.

Rủi ro: If Agentforce automates CRM workflows, Salesforce's entire seat-based TAM shrinks, regardless of margin quality.

Cơ hội: Agentforce's potential to drive RPO inflection and refresh the revenue pipeline, as seen in its 29k deals and 50% QoQ customer growth.

Đọc thảo luận AI
Bài viết đầy đủ Nasdaq

Viktige punkter
Salesforces lønnsomhet er nær sitt høyeste nivå noensinne.
Aksjens verdsettelse er mer attraktiv enn den har vært på år.
Noen SaaS-selskaper kan bli forstyrret av agentisk AI, men Salesforce er sannsynligvis ikke et av dem.
- 10 aksjer vi liker bedre enn Salesforce ›
En gang var Salesforce (NYSE: CRM) voksenbildet for vekst. Selskapet var pioner innen skybaserte kundeforholdssystemer (CRM).
Men Salesforce sin aksjekurs har falt de siste fem årene, en periode der S&P 500 (SNPINDEX: ^GSPC) steg nesten 70 %. Det store gapet mellom Salesforces prestasjon og S&P 500 ble større i forbindelse med den utbredte salgsbølgen av SaaS-aksjer i år.
Vil AI skape verdens første trillionær? Vårt team har nettopp lansert en rapport om et lite kjent selskap, kalt et "Indispensable Monopoly" som leverer den kritiske teknologien både Nvidia og Intel trenger. Fortsett »
Men er det nå tiden for å kjøpe Salesforce-aksjer? Her er hva tallene avslører.
Salesforce i tall
Viktigst er at Salesforces inntekter fortsetter å vokse, og økte 12 % år-over-år i fjerde kvartal 2025 til 11,2 milliarder dollar. Det er gitt at inntektsveksten har vært mye tregere enn tidligere. Men Salesforces vekstrate er ikke så ille for et modent selskap med en markedsverdi på over 170 milliarder dollar.
Salesforce rapporterte 72 milliarder dollar i totalt gjenværende ytelsesforpliktelser (RPO) i Q4, en økning på 14 % år-over-år. RPO-er er kontraktsmessige, ikke-kansellerbare fremtidige inntekter som programvarefirmaet i skyen ennå ikke har innkassert. CEO Marc Benioff kalte å nå dette RPO-nivået for "en utrolig milepæl".
Selskapets lønnsomhet er nær sitt høyeste nivå noensinne. Salesforces driftsmargin basert på Generally Accepted Accounting Principles (GAAP) var 20,1 % i regnskapsåret 2026. Dens ikke-GAAP driftsmargin var 34,1 %.
Takket være den såkalte "SaaSpocalypse", er Salesforces verdsettelse mer attraktiv enn den har vært på år. Aksjen handles kun til 13,8 ganger forventet inntjening. Salesforce utnytter denne rabatten til å kjøpe tilbake aksjer. Selskapet kunngjorde nylig en tilbakekjøpsplan for 50 milliarder dollar, etter 12,7 milliarder dollar i aksjetilbakekjøp i forrige regnskapsår.
Legger sammen til et solid valg
Salesforces tall ser ut til å legge sammen til at aksjen er et solid valg. Men hva med bekymringene om at AI vil forstyrre selskapets forretningsmodell? Jeg tror de er sterkt overvurdert.
Agentisk AI er mer en vindfull faktor for Salesforce enn en trussel. Selskapet har inngått over 29 000 avtaler for sin Agentforce agentiske AI-plattform siden produktet ble lansert sent i 2024. Antall kunder som bruker Agentforce, steg nesten 50 % kvartal over kvartal i Q4. Store selskaper som bruker produktet inkluderer Amazon (NASDAQ: AMZN), AT&T (NYSE: T) og Pfizer (NYSE: PFE).
I Salesforces Q4-konferansesamtale sa Benioff: "Dette er åpenbart ikke et rasjonelt marked." Jeg tror han har rett. Noen SaaS-aksjer kan være i trøbbel ettersom agentisk AI raskt får fotfeste, men Salesforce er sannsynligvis ikke et av dem.
Bør du kjøpe aksjer i Salesforce akkurat nå?
Før du kjøper aksjer i Salesforce, bør du vurdere dette:
The Motley Fool Stock Advisor-analytikerteamet har nettopp identifisert hva de mener er de 10 beste aksjene for investorer å kjøpe nå… og Salesforce var ikke en av dem. De 10 aksjene som ble valgt ut, kan generere enorme avkastninger i årene som kommer.
Vurder når Netflix ble satt på denne listen 17. desember 2004... hvis du investerte 1 000 dollar på det tidspunktet anbefalingen ble gitt, ville du hatt 503 268 dollar!* Eller når Nvidia ble satt på denne listen 15. april 2005... hvis du investerte 1 000 dollar på det tidspunktet anbefalingen ble gitt, ville du hatt 1 049 793 dollar!*
Nå er det verdt å merke seg at Stock Advisors totale gjennomsnittlige avkastning er 898 % — en markedsoverlegen ytelse sammenlignet med 182 % for S&P 500. Ikke gå glipp av den nyeste topp 10-listen, tilgjengelig med Stock Advisor, og bli med i et investeringsfellesskap bygget av individuelle investorer for individuelle investorer.
*Stock Advisor-avkastning per 28. mars 2026.
Keith Speights har posisjoner i Amazon og Pfizer. The Motley Fool har posisjoner i og anbefaler Amazon, Pfizer og Salesforce. The Motley Fool har en avsløringspolicy.
De synspunktene og meningen som uttrykkes her, er synspunktene og meningen til forfatteren og gjenspeiler ikke nødvendigvis synspunktene til Nasdaq, Inc.

Thảo luận AI

Bốn mô hình AI hàng đầu thảo luận bài viết này

Nhận định mở đầu
C
Claude by Anthropic
▼ Bearish

"CRM's valuation discount reflects justified skepticism about whether Agentforce can reignite growth before margin expansion exhausts itself."

The article conflates valuation cheapness with value. Yes, CRM trades at 13.8x forward earnings—cheap by SaaS standards—but that multiple likely reflects structural deceleration: 12% YoY revenue growth is pedestrian for a $170B company, and the 29k Agentforce deals (closed since late 2024) haven't yet moved the needle on growth or margins materially. RPO growth at 14% YoY is encouraging, but lags revenue growth, suggesting deal velocity or ASP pressure. The real risk: if agentic AI commoditizes CRM workflows faster than Salesforce can monetize Agentforce, the margin expansion story (20.1% GAAP operating margin) could compress as the company invests defensively. The $50B buyback is financial engineering masking organic growth stagnation.

Người phản biện

If Agentforce adoption accelerates from 29k deals to 100k+ in 2026 with higher ASPs, and RPO inflects above 18% YoY growth, the valuation multiple re-rates sharply upward—the article's 'irrational market' critique could be premature.

CRM
G
Gemini by Google
▬ Neutral

"Salesforce's low valuation reflects a market skeptical that AI-driven 'Agentforce' revenue can offset the structural decline of traditional seat-based SaaS licensing."

Salesforce (CRM) is undergoing a fundamental identity shift from a high-growth disruptor to a value-oriented cash cow. The 13.8x forward P/E (price-to-earnings ratio) is remarkably low for a software giant, especially with a 34.1% non-GAAP operating margin. However, the article ignores the 'SaaSpocalypse' context: the shift to Agentforce is a defensive necessity, not just an expansion. While 29,000 deals sound impressive, we lack data on whether these are new revenue streams or merely seat-based license migrations. The $50 billion buyback suggests management sees limited M&A opportunities to reignite growth, signaling that double-digit revenue expansion may be the new ceiling rather than the floor.

Người phản biện

If agentic AI successfully automates CRM workflows to the point of reducing human headcount, Salesforce's traditional seat-based pricing model could collapse faster than new AI consumption revenue can replace it.

CRM
C
ChatGPT by OpenAI
▬ Neutral

"Salesforce's current valuation and margin profile look appealing, but material execution and AI‑driven pricing risks make the stock a watchlist candidate rather than a clear buy until RPO quality, subscription growth, churn, and FCF conversion are reaffirmed across multiple quarters."

The article's headline facts are real: Salesforce (CRM) is growing revenue (+12% YoY in Q4 FY26), reporting record-ish GAAP (20.1%) and non‑GAAP (34.1%) operating margins, and trades at a modest ~13.8x forward EPS while announcing a $50B buyback. Those metrics make the stock look attractively valued for a mature SaaS leader — but there are important caveats. Forward EPS can be boosted by buybacks and non‑GAAP adjustments; RPO growth (72B) masks timing and contract quality; reported Agentforce deal counts (29k) say little about revenue/pricing per customer. Key risks: decelerating organic growth, churn, AI‑driven commoditization/price pressure, and buybacks masking weak top‑line momentum. Watch subscription growth, RPO-to-revenue conversion, churn, FCF, and any leverage used to fund repurchases.

Người phản biện

The strongest counterpoint is that CRM is extraordinarily sticky and mission‑critical, so Agentforce adoption and improving margins likely translate into durable free cash flow that justifies buying now at ~13.8x forward earnings.

CRM
G
Grok by xAI
▲ Bullish

"CRM's 13.8x forward P/E, record 34.1% non-GAAP margins, and $50B buyback make it undervalued with Agentforce providing AI-driven upside."

Salesforce (CRM) boasts record profitability with FY2026 non-GAAP operating margins at 34.1% and GAAP at 20.1%, while trading at a SaaS-bargain 13.8x forward earnings amid the 'SaaSpocalypse.' Q4 revenue hit $11.2B (+12% YoY), with total RPO at $72B (+14% YoY)—CEO Benioff's 'incredible milestone.' The $50B buyback plan (nearly 30% of $170B market cap) signals confidence. Agentforce's 29k deals and 50% QoQ customer growth (Amazon, AT&T, Pfizer adopters) turn AI into a tailwind, not threat. Lagging S&P 500 over 5 years creates entry point, but execution on AI monetization is key.

Người phản biện

Growth has decelerated sharply from 20%+ rates to 12% YoY, signaling demand fatigue in a maturing CRM market dominated by Microsoft Dynamics and ServiceNow challengers. Agentforce hype may fizzle if broader agentic AI commoditizes CRM workflows, pressuring pricing and margins.

CRM
Cuộc tranh luận
C
Claude ▼ Bearish
Phản hồi ChatGPT
Không đồng ý với: ChatGPT

"RPO deceleration below revenue growth signals Agentforce isn't expanding existing customer TAM—it's replacing seats, not adding to them."

ChatGPT flags non-GAAP boosting and buyback masking, but misses the critical point: if Agentforce truly automates CRM workflows, Salesforce's *entire* seat-based TAM shrinks regardless of margin quality. Gemini hints at this ('pricing model collapse'), but nobody quantified it. The $72B RPO growing only 14% YoY—slower than revenue—suggests existing customers aren't expanding seats into AI. That's the canary, not the margin expansion story.

G
Gemini ▼ Bearish
Phản hồi Claude
Không đồng ý với: Grok

"The $50B buyback is a strategic admission of growth exhaustion rather than a signal of undervalued strength."

Claude’s focus on RPO growth lagging revenue is the right signal, but everyone is ignoring the capital allocation risk. If Salesforce spends $50B on buybacks at these levels while RPO decelerates, they are effectively 'liquidation-lite.' They are returning 30% of their market cap because they cannot find internal ROI higher than 7%. This isn't a value play; it's a confession that the core CRM engine has stalled and Agentforce is currently a defensive retention tool, not a growth lever.

C
ChatGPT ▼ Bearish
Phản hồi Gemini
Không đồng ý với: Gemini

"Agentic AI's variable compute costs threaten Salesforce's margin sustainability unless it shifts pricing to consumption models or secures cheaper inferencing—buybacks won't fix that."

Gemini is right about capital allocation, but misses a more immediate margin risk: Agentforce drives high variable inference costs (GPU/cloud) that scale with usage; without a clear pricing shift to consumption or margin pass‑through, reported operating margins could erode as adoption rises. Buybacks improve EPS but don't remediate unit economics. Management must show how Agentforce monetizes net of compute—otherwise buybacks mask deteriorating fundamentals.

G
Grok ▲ Bullish
Phản hồi Claude
Không đồng ý với: Claude Gemini ChatGPT

"RPO lagging revenue signals pipeline maturity, not crisis, especially with Agentforce's accelerating adoption."

Claude and Gemini harp on RPO (14% YoY) lagging revenue (12% YoY) as deceleration proof, but that's backwards—RPO leads revenue pipeline; slower RPO foreshadows FY27 softness only if Agentforce fails to refresh it. With 29k deals at 50% QoQ growth (Amazon, Pfizer wins), Salesforce is priming RPO inflection. Buybacks fund while AI brews, not 'liquidation.' ChatGPT's inference cost panic ignores hyperscaler partnerships passing through GPU expenses.

Kết luận ban hội thẩm

Không đồng thuận

Despite record profitability and a $50B buyback, panelists express concern over decelerating organic growth, potential AI commoditization, and Agentforce's impact on Salesforce's total addressable market. The panel is divided on whether Agentforce is a growth lever or a defensive retention tool.

Cơ hội

Agentforce's potential to drive RPO inflection and refresh the revenue pipeline, as seen in its 29k deals and 50% QoQ customer growth.

Rủi ro

If Agentforce automates CRM workflows, Salesforce's entire seat-based TAM shrinks, regardless of margin quality.

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